The Southshore Companies customer relationship behavior is governed by a set of five value principles known as the Southshore House Rules.
1. Ask and listen
Ask questions and listen until you understand exactly what the customer needs.
2. Create value
Figure out the smartest, most economical way to solve the problem, then make it happen.
3. Get the details right
If you don’t, the customer will find someone that will.
4. Do as you say
Customers do business with people they trust. When you make a promise, keep it.
5. Delight the customer
Be courteous. Act with urgency. Do whatever it takes to exceed your customer’s expectations – every day.