Southshore Companies has been recertified by Management Certification of North America (MCNA) to the ISO 9001:2008 standard. ISO 9001 is a quality management system (QMS) tool created and maintained by the International Organization for Standardization (ISO), the largest developer of international business process standards in the world. Recipient organizations must demonstrate the ability to consistently provide products and services that aim at enhancing customer satisfaction and meet applicable regulatory requirements. Maintaining an effective quality management system provides our organization with a formal framework for process improvements and quality standards. The system provides a set of procedures that cover all key business processes to ensure they are effective and a methodology for continuous improvement. By becoming certified in the ISO 9001:2008 standard, we demonstrated the seriousness of our efforts to provide excellent and ever improving service to our customers. Maintaining the certification exhibits Southshore's ongoing dedication to quality and superior customer service.