Southshore Companies is pleased to announce that our third party warehousing, logistics and transportation operations have been certified to the ISO 9001:2015 standard by Management Certification of North America (MCNA). This achievement demonstrates Southshore’s ongoing commitment to high quality operational requirements and superior customer service. Southshore has maintained continuous MCNA ISO certification since December 2008.
The recent ISO 9001:2015 standard is focused on performance through the application of business management principles and is less prescriptive than the previous 9001:2008 standard. The new standard combines the process approach with risk-based thinking and employs the Plan-Do-Check-Act cycle at all levels of the organization
Application of the principles contained in the ISO 9001:2015 standard helps Southshore to consistently provide products and services that meet customer requirements and expectations. Customer satisfaction is key to customer retention. Effective application of Southshore’s quality system helps assure conformity to the customer’s requirements.
The ISO quality management system utilizes a set of procedures spanning all key business processes. Regular measurements against quality goals ensures that the processes are effective and are achieving the goal of continuous improvement and customer satisfaction. Maintaining an ISO certification requires a companywide culture of quality minded individuals and exhibits Southshore's ongoing dedication to quality and superior customer service.
The execution of Southshore's ISO quality management system is the responsibility of all Southshore operations employees. The leadership of Southshore's ISO quality management system is provided by Bob Oberheu and Denise Whitaker.