For many in the warehousing industry, the forklift is one of the major workhorses of day to day operations. The supply chain can be quickly interrupted when forklifts must be taken out of service. To ensure customers receive uninterrupted logistics services, Southshore strives to align itself with trusted, best of breed equipment manufacturers in their facilities to ensure customers have a first class warehousing and logistics experience. It is paramount for Southshore to think from a total quality management perspective and find ways to decrease the probability of delays from equipment failure.
Southshore has selected Toyota Industrial Equipment as its primary forklift manufacturer based on experience, reliability, safety, service network and overall value. Toyota forklifts have been ranked number one, for the ninth year in a row, for quality and value in a recent study conducted by Peerless Research Group. In the category of lowest cost of ownership, Toyota took top billing for the third consecutive year. No other forklift manufacturer has ranked number one in quality, value or lowest cost of ownership in this study since its inception in 2004. While purchase price is often considered to be the major deciding factor, maintenance costs, fuel consumption, service network and manufacturer’s warranty play a large role in determining the overall cost and value. From a safety and comfort perspective, Toyota's forklifts offer a number of ergonomic, productivity and durability features, and most importantly, the industry's leading safety technology with Toyota's System of Active Stability.
Embracing the principles of continuous improvement, Southshore has recently developed a proprietary software asset tracking system to monitor forklift equipment utilization, rental cost, repairs, preventative maintenance schedules and propane usage. Closely monitoring overall forklift costs allow us to make better purchasing versus rental decisions and to determine the true cost of ownership for various types of equipment used on a variety of accounts and varying circumstances. With this information, Southshore is better able to determine the “value inflection point” where the cost of maintenance overtakes the value of aging forklifts and to decide when it makes economic sense to replace an older unit with a new one. The information from this program assists Southshore in achieving the lowest possible overall forklift costs while maintaining minimal breakdowns enabling us to continue to offer low cost, world class warehouse service for our customers.